Frequently Asked Questions
Everything you need to know about shopping with Original Luxury.
Are all products sold on Original Luxury authentic?
Yes, we guarantee 100% authenticity for every item. We partner directly with luxury brands and authorized distributors to ensure you receive genuine high-end fashion.
What is your return policy?
We offer a 14-day return window for all unused items with original tags and security seals intact. Please note that certain limited-edition pieces may have specific return restrictions.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days. Express options are available at checkout, reducing delivery time to 2-4 business days depending on your location.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress until it reaches your door.
Do I have to pay import duties and taxes?
For orders within the EU and USA, duties are typically included. For other international destinations, customers are responsible for any local customs fees or import taxes applied by their country.